ORDERING PROCESS
SMALL BATCH MANUFACTURING
Our bikes are made-to-order in small batches. This production model, coupled with direct-to-rider sales allows CIVILIAN to get you a customized, handmade, feature-rich bike in about 8 weeks! We also make every effort to have a reserve of base frames in most sizes ready for finalization - color, build-kit, etc... which drastically reduces delivery time. But even if we don't have your ride available, or you want something unique, our process means we'll be starting a new batch shortly, ensuring your new CIVILIAN is never too far away.
ORDERING MADE EASY
1.
CONSIDER | CHOOSE
You pick the model and size and place a deposit. Simple.
2.
FINALIZE | ORDER
Once your deposit is received, we'll contact you (in 24-hours or less) to review options - color, build kit, any upgrades to dial in your ride. Then send a final manifest for your confirmation*. We'll add your bike to the next batch and give an estimated delivery window ~ usually about 8 weeks.
*Upon final order confirmation, deposit is non-refundable
3.
FABRICATE | PAINT | BUILD | SHIP
We'll do all the heavy lifting from here and be in touch along the way with updates. Once your bike is fabricated and prepped for paint, we'll request payment of the balance. All you have to do now is wait (the hard part).
4.
OPEN BOX | RIDE
At this point your patience has been handsomely rewarded with some american-made velo goodness. So simply remove from box, tighten a few bolts, go outside and ride!